• What time is check in and check out?
  Check- in from 9:00 a.m.. Check- out 12:00 p.m.
• Can I leave the room late?
  Check-out can be later than midday if required. Please advise reception.
• Can I choose the type of bed in my room? (Large bed – two beds)
  You can choose between a double bed and two single beds.
• Do the rooms have a balcony or terrace? Can I reserve one? All bedrooms have a balcony. Some overlook the Puerta del Sol others overlook the Cúpula Lounge.
• Are there non-smoking rooms?
  Yes.
• How many storeys does the building have? Is there a lift?
  5 floors. There are 2 lifts (elevators) with a capacity of 8 people each and 1 service lift.
• Is there air conditioning in the rooms? Does it work all year round?
  Yes. Air conditioning from April to October; heating from November to March. There are also radiators in the bathrooms.
• Is your hotel adapted for the handicapped?
  Yes. Both the cafeteria and general services. There is a disabled toilet at reception. There are two bedrooms adapted for the disabled.
• Can you keep my luggage when I leave the room?
  We can look after your luggage all day at no extra cost. Please consult reception for lengthy absences.
• Is there a safe place to park my car? How much does it cost?
  Parking spaces around the Puerta del Sol: Plaza del Camen (nearby), Sevilla, Plaza de Benavente, Plaza Mayor and Plaza Descalzas. 24,70 €/ day.
  
  

FAQS

• Does the hotel have an Internet or e-mail terminal for guests?
  Yes. There is a business centre in the hall with 2 Internet points. There are several connection points in the Cúpula Lounge.
• Do you have high-speed internet in the room for my portable computer?Is it wireless?
  High speed Internet in all bedrooms with cable.
• Do you have a quiet, romantic room? How can I reserve it? We have 3 exclusive bedrooms with views over the Puerta del Sol for a romantic evening. These can only be reserved on request.
• What languages are spoken in Reception?
  Spanish, English, French, Italian, Portuguese.
• Where may I rent a car?
  All companies can be found at Atocha station (15 minutes).
• How far are you from the Puerta del Sol?
  We are the only hotel located on the Puerta del Sol itself.
• How far are you from the Prado Museum?
  10 minutes on foot.
• How much does a taxi from the airport cost? How long does it take?
  Around 25 €. 20 or 30 minutes.
• In what kind of a neighbourhood are you?
  The neighbourhood is the best and most charming in Madrid and Spain: the centre.
• I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
  The Metro is the fastest, most comfortable and cheapest way. There are trade fairs with free transport from Calle Gran Vía.